Defective ItemsUpdated 2 years ago

Manufacturer Defect

All products carry a 30-day guarantee against manufacturer's defects. The 30-day guarantee starts from the date the order was delivered. If you experience an issue within this time frame, please contact our customer service team with photos of the defective item(s), size, product name, and order number. 

GB Wear reserves the right to request the return of defective merchandise for inspection prior to processing any refund. 

GB Wear is responsible for all shipping costs of defective item exchanges. GB Wear will review the items sent with a free shipping label. If any of the items are found to not be defective then a 10% restocking fee will be charged.

Non-Manufacturer Defect

GB Wear reserves the right to refuse an exchange or refund of a product after a thorough investigation of the defect. This applies to accidental, malicious, or other wear-related damage. 

GB Wear does not accommodate the following:

• Cut marks on seams, stitching, or collars
• Incorrect washing or care. Drying is not recommended for kimonos, rashguards, and training shorts. (Please click "How do I Clean My Kimono?" on our FAQ page)
• Material decomposition due to prolonged dampness
• Rips due to prolonged use
• Signs of extreme damage or wearer misuse
• Stained fabric
• Loose threads
• Shrunk Kimonos due to tumble drying (please refer to our FAQ page)